Personalised VIP Sign
We will send you a snip of what your finished product will look like before your order is finalised.
From £3.99 - £4.49 Standard 2nd Class (2-5 Working days from dispatch date)
From £4.99 - £5.49 Standard 1st Class (1-3 Working days from dispatch date)
£5.99 Tracked Delivery (For all order's over £24.98)
£7.99 Express / Next Day Delivery (For Items from our Next Day Range Only)
Item's advertised as FREE Postage are dispatched by Standard 2nd Class Post, If any additional items are added to your shopping cart that are not displaying a Free Delivery Icon then postage charges will apply to your order.
Please note: Your first order with us must be sent to your billing address. Any order made after your first order can be sent to a different address
All orders placed are dispatched as per the lead times as stated below
NON Personalised Gifts
Orders will take 1- 3 working days to be processed, picked and packed ready for shipping
Remember if your order contains personalised item's this takes time, All of our orders are important to us and each and every order we process is dealt with equal importance.
We aim to dispatch Personalised Goods within 2-5 working days (Mon to Fri exc Bank Holidays) although this may increase around peak periods like Christmas, Mother's Day etc....
(Unless otherwise stated on the item page)
For some personalised Ceramic goods due to the Manufacturing Process please allow up to 10 working days for the dispatch of your order.
You may receive your order in split consignments, depending on the contents of your order, we currently ship items from 13 locations within the UK.
Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
Next Day Range
For our Next Day Gift Range Order before 10AM and your item will be produced and dispatched for a next day delivery (Monday - Friday Only).
Orders recieved after 10AM on a Friday will be delivered on the following Tuesday (Exc Bank Holiday Weekends).
At the check out you must select the "Next Day Delivery" Option, any orders received with our Standard shipping options selected will be dispatched within 1-5 Working Days and dispatched as per the shipping method selected.
Next Day delivery is only applicable to Items with our Next Day delivery Icon, This is not a guaranteed next day service, Once orders are entered into the selected delivery network we have no control over any consignments.
Remote Postcodes Delivery
We deliver to most postal areas in the UK including Northern Ireland. We're sorry that certain geographical location and carrier availability can restrict our service and may be subject to additional charges, or not been able to process your order.
We operate Monday to Friday only, so weekends do not count in timescales quoted. Orders placed before 12 midday begin production that day, while orders received after this time begin the following day. Orders placed on a Friday afternoon or over a weekend will begin production on Monday.
Please allow additional days for any public holidays within the timescales quoted.
Orders are delivered Monday to Saturday inclusive.
Please allow up to 10 working days for International Deliveries via the Royal Mail International Signed For service
Orders received after 11:59 will be treated as being received the following day.
*We do not Guarantee delivery of any order by requested dates
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
If you opt to have your delivery left in a safe place by any of our carriers. unfortunately Shane Todd Direct Limited do not accept responsibility for missing items once they have been delivered.
Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint of your order.
Your Order Will be Despatched Within 1-5 Working Days, Unless Otherwise Stated in The Item Description.
Products Showing Express/Next Day Delivery , The Estimated Delivery Date Will Be Shown at Checkout.
(You must select & pay for our Express/Next Day Delivery as the postage option otherwise your order will be treated as a Standard order and despatched within 1-5 working days.)
Please Do not included Emoyji's these can not be printed / engraved on our personalised product range.
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text.
ORDER'S FOR PERSONALISED GIFTS CAN NOT BE CANCELLED.
Although we endeavor to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.