We are sorry that one of our products has arrived damaged, Please send us an email with suporting images with regards to the problem with the item. please ensure you include your order number, Please do not send any item back to us unless you are instructed to do so.
1st Class Items please allow 1-3 working days after dispatch for delivery
2nd Class Items please allow 2-5 working days after dispatch for delivery
Tracked Delivery 1-3 working days after dispatch for delivery
Telephone your local postal sorting office and ask if they are holding any uncollected parcels for your name and address. The postal service should leave a calling card to advise you if they have not be able to deliver a ‘bulky’ item, but we are aware from customer feedback this does not always happen. If they are not holding any parcels please email us.
Could we please ask that you telephone your local postal
sorting office and ask if they are holding any uncollected parcels for your
name and address. The postal service should leave a calling card to advise you
if they have not be able to deliver a ‘bulky’ item, but we are aware from
customer feedback this does not always happen.
If they are not holding any parcels please email us at firstname.lastname@example.org
If you do not receive an item then we reserve the right to
ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the
item was not collected or if a re-delivery is not arranged by you on receipt of
a card from the courier or Royal Mail.
The postage service selected as no effect on the time it takes to produce your item, We aim to dispatch all orders within 2 - 5 working days. The postage rates selected just speeds up the delivery once your order is dispatched.
If the tracking for your parcel shows it as delivered but you haven't received it, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Yes it is extremely safe for you to place an order online with us and your credit/debit card details will always be completely safe and secure.
The payment pages we use are completely secure and from the checkout page of our site you will be automatically redirected to secure pages hosted by Shopify / PayPal / Payflow, who are our Payment Service Providers.
Depending on the progress of your order we may be able to cancel your order there will be a charge of £1.00 for all cancelled order's to cover administration cost's. If your item/order as been sent to production we are unable to cancel any order at this point.
As of September 2018 Our systems are going automated this will mean that no changes or ammendments can be made to any orders once submitted this includes cancelling orders.
Our products are already greatly reduced, So in general we offer no further discounts, If you are ordering 100+ items then we may be able to other a further discount on your order please contact ourcustomer services team with your order details
Due to the large volume of orders and the fact that
items are produced and dispatched from a number of different locations within
the UK, We are unable to identify any 1 particular order, until an order/item
is ready for dispatch and we are notified by the dispatch teams.
We will email you once your order is ready for
dispatch, I’m sorry we can’t give you an exact dispatch date.
When you place an order, we send an order confirmation email to the email address your account is registered to or to the email address you provided during the checkout process, if you don’t have a registered account. This email includes your order number, (example: STG100232578).
In addition to this, if you’ve got a registered account, in the ‘My Account’ area, you can check your ‘Order history’ to find your order number. For each order listed in the ‘Order history’ section, you can also see detailed information clicking on ‘view order’.
No worries. If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel.
Unfortunately no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.
If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.
When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to. If you selected tracking this email will include a tracking number.
We offer a limited telephone service - most common questions are all answered on this page
Shoud you need any further assistance please contact us
Please note. We do not have Call Centre / Customer Service Staff to take your call's, This enables us to keep our running cost's as low as possible so we can offer you a fantastic range of gifts at great low prices.