FAQS

FAQ

Delivery

My Order as no delivery note or invoice enclosed

Is it possible to collect my order

When will I receive my order?

My item has arrived damaged, What do I do?

Can I pay extra and have next day delivery?

My order/item as arrived and the personalisation is not what I requested?

Can you Guarantee delivery by a certain date?

Can you please send my order asap, I need it by ??/?? Date

My order has been dispatched and I have not received this what can I do?

What is the delivery charge?

Non Delivered Goods

I placed an order yesterday and paid for First Class / Tracked Postage and have not received my order

I have only received part of my order

How long will it take to dispatch my order

Missing Package That Shows As Delivered

Payment

Can I pay for my order without a PayPal Account?

Is it secure for me to place an order online using my card details?

Can i pay for my order by sending a cheque or postal order?

Orders

I want to amend or change the personalisation on an item I have ordered, is this possible?

I want to cancel my order.

What do I do if my order is incomplete?

I wanted Emoji's in my text and they have not been printed

Do you offer discounts

Can an item be reserved?

What's the Status of my Order?

Can I add something to an existing order?

Can I order over the phone?

Why as my order been cancelled

How will I know you received my order?

When will my payment be deducted?

How can I retrieve my order number?

What happens if I’m not at home when you deliver my order?

Can I change my delivery address after my order has been dispatched?

How can I check if my order has been dispatched yet?

Can I track my order?

I have not received my order yet. Your site says 2-5 days.

Could you please send us a sample product?

Returns

What address do I send my return to?

I want to return my item

Customer Services

Telephone Customer Services

I sent you an email and you have not replied yet

Prices's

Do you offer a price match / price guarantee

Products

Do you supply a mail-order catalogue?

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