Help Center

This is a cost thing and is also good for the enviroment, Should you require an invoice please contact us.

Sorry No we only operate a mail order service.

We aim to dispatch all orders within 3-5 working days (Unless otherwise stated on the item page) although this may increase around peak periods like Christmas etc. 

We are sorry that one of our products has arrived damaged, Please send us an email with suporting images  with regards to the problem with the item. please ensure you include your order number, Please do not send any item back to us unless you are instructed to do so.

Some of our items do have a next day express option, these orders must be placed before 12 noon (mon to thurs only)

If you exceed the stated characters for a given line, Then we may have to alter the text to fit.

Sorry NO, once your order is dispatched we have no control over our carriers. 

All of our customers are important to us and each and every order we process is dealt with equal importance.

Telephone your local postal sorting office and ask if they are holding any uncollected parcels for your name and address. The postal service should leave a calling card to advise you if they have not be able to deliver a ‘bulky’ item, but we are aware from customer feedback this does not always happen. If they are not holding any parcels please email us.

Postage is based on the value of your order

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

The postage charges do not have any effect on the time it takes to produce your item, If you pay First or Second Class postage rates your item still takes 3 - 5 working days to produce, It will just speed up the delivery.

Your order may be dispatched in more than one econsignment

Yes we also process payments with Shopify Payments

Yes it is extremely safe for you to place an order online with us and your credit/debit card details will always be completely safe and secure.

The payment pages we use are completely secure and from the checkout page of our site you will be automatically redirected to secure pages hosted by Shopify / paypal, who are our Payment Service Providers.

We are unable to guarantee that changes can be made if your item has gone into production but we will do whatever we can to help you.

Depending on the progress of your order we may be able to cancel your order there will be a charge of £2.95 for all cancelled order's to cover administration cost's. If your item/order as been sent to production we are unable to cancel any order at this point.

Some items will be sent separately you may receive your order in more than one consignment, If you are concerned please email or Customer Services Team.

We are unable to print emoji's and all emoji's will be removed from the text before production 

Our products are already greatly reduced, So in general we offer no further discounts, If you are ordering 10+ items then we may be able to other a further discount on your order please email customer services with your order details

Sorry we are unable to reserve items for customers.

You can check the status of your order on our Order status page

Fraid not. If you'd like to buy new items, you'll need to place a new order.

We have limited telephone support

Please note. We do not have Call Centre / Customer Service Staff to take your call's, This enables us to keep our running cost's as low as possible so we can offer you a fantastic range of low cost gifts.

We aim to answer all emails within 24hrs, for emails received Mon to Friday in normal business hours  

We aim to stay competitive in our market, Should you find any item cheaper please contact us and we will adjust our price accordingly if possible